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STARTING MONDAY 10 SEPTEMBER 2013 OUR APPOINTMENT SYSTEM IS CHANGING

The Changes..

From Monday 10th of September the appointments from 8.30am til 10am will be pre-book only. Please do not queue outside the surgery before 8.30am. This will not guarantee you an appointment.

If you need an 'On the Day' assessment please telephone after 8.30am. You will either be given a face-to-face appointment or the Doctor will call you back. If you are given an urgent appointment these are 5 minutes long with the Duty Doctor only.

If you have any questions about the new system a member of staff will be happy to help with your queries.

When you are given an 'On the Day' appointment you will be seen by either a Doctor or the Nurse Practitioner. The Nurse Practitioner can deal with a wide variety of presenting problems and health care needs.

The Benefits..

More appointments to book throughout the week, meaning more choice for you.

Book routine appointments up to 4 weeks in advance.

DOWNLOAD OUR LEAFLET ABOUT THESE CHANGES HERE


COMPUTER SYSTEM FAILURE - MONDAY 9 JULY 2012

On Monday 9 July 2012 there was a complete loss of all computer data.

This means that all appointments booked on that day for the future were not recorded. If you have an appointment booked in the next few weeks that you booked on Monday 9 July please could you tell reception who will put it into the system.

All appointments attended on that day were not recorded. If you had an appointment on Monday 9 July please could you tell reception who will check that details have been put in.

Your patience is appreciated over the next few weeks while we attempt to resolve the issues that will arise due to this system failure.


New check-in touch screen system

Our new check-in touch screen system enables patients to check themselves in quickly for appointments using the wall-mounted screen, which is located ahead of you as you enter the Surgery. The patient is asked a series of simple questions including date of birth and gender.

After successfully checking in, the appointment time, name of doctor or nurse and clinic location are confirmed.

For appointments with any of the Nurses, please proceed to the waiting room upstairs and wait to be called.

We welcome your comments on your checking-in experience.

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